Frequently Asked Questions
Everything you need to know about our natural beauty rituals.
Are Archipelago products tested on animals?
No, we are proudly 100% cruelty-free. We never test our finished products or individual ingredients on animals, nor do we work with suppliers who do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or exchange, even if it has been lightly used.
Do your products contain synthetic fragrances?
We prioritize botanical extracts and essential oils. While most of our line is free from synthetic fragrance, any used are phthalate-free and strictly follow IFRA safety standards.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are the glass bottles recyclable?
Sustainability is at our core. All Archipelago glass bottles and jars are 100% recyclable. We encourage you to rinse them out before placing them in your recycling bin.